From Channel Chaos to Connected CX
A conversation with Malaysia's Deputy Minister of Communications, the CEO of The Edge and Sunway's brand strategy head on where customer journeys break.
I'm Neeraj Gulati. I train, speak and coach with leaders and teams as they take on new technology, new ways of working and new roles. My work is to make the learning feel human, useful and worth your people's time.
Registered Training ProviderI'm registered with HRD Corp as a training provider.
I started out as an engineer who loved stories. Over twenty years I've built businesses, led large teams, and worked alongside people through every wave of change: the internet, mobile, platforms, and now AI.
What stayed with me is how capable people are, and how much easier learning becomes when it feels safe to ask a simple question. That's the room I try to create.
I know what it asks of leaders and of the people they lead.
I can explain the technology in the language your teams already use.
People learn more when they're comfortable, so I bring humour, stories and plenty of time for questions.
Every team is carrying something different. Pick what sounds closest to yours, or tell me what you're seeing and we'll shape something together.
For moments that bring people together.
For those setting the direction.
Practical, at the pace people can absorb.
Where strategy meets the everyday.
For teams that face the customer.
Because ideas travel through stories.
Private, honest, one person at a time.
For teams who need room to breathe.
A steady partner for the learning function.
A conversation with Malaysia's Deputy Minister of Communications, the CEO of The Edge and Sunway's brand strategy head on where customer journeys break.
I moderated "AI with intention: mapping purpose, precision and practicality across the content journey" and joined the "Back to Basics" panel.
I spoke as Country Head of Accenture Song, alongside leaders from Google Cloud, Kontron, Kantar and Wavemaker.
On the moment when storytelling and technology stop being separate crafts.
On transformation that reaches around the whole business, not just the technology.
"Geek and storyteller by day, DJ Butter Skull by night."
In 2020, Campaign Asia included me in its 40 Under 40 for Asia-Pacific. The work behind it was helping teams take on new technology in ways they could live with, and that is still what I care about most.
What I'm proudest of is the team behind it: together we doubled the firm's revenue and grew the team by 75% in a single year.
Read the Campaign Asia profile →Picture the last light of the day on the water. A boat. Music. A team that has been running for so long it forgot what it feels like to simply be here.
For a few hours there's nothing to win. It's an invitation to look inward and remember that you're already enough. When people feel that, they hold on less tightly to wanting more and start giving more. Openness follows, and with it trust, loyalty and better work.
Then the music rises, and people dance. Not as a party, but as openness you can feel.
Bring Open Waters to your team"Neeraj is a problem solver and a true leader."
Senior Leader, Global Technology Organisation"The rare combination of deep technical fluency and the human instinct to bring people with him through change."
C-Suite Executive, Fortune 500 Financial Services"Someone you want in the room when it matters most."
Senior Client Partner, Regional Consulting PracticeFrom LinkedIn recommendations. linkedin.com/in/neerajgulati
I'm a speaker, trainer and coach based in Kuala Lumpur, and the founder of The MindShift and Techno Ape. I started as a computer engineer, hold an MBA from MICA, and have spent twenty years in brand, technology and digital transformation, most recently as Country Head of Accenture Song Malaysia. Campaign Asia included me in its 40 Under 40 in 2020.
Keynotes and panel moderation, leadership and change programmes, AI and digital transformation training, customer experience and brand workshops, storytelling and communication, coaching for leaders and founders, team building including Open Waters, and working with learning teams to design custom programmes.
Yes. I'm registered with HRD Corp as a training provider.
No. AI is one of several areas I work in. Many teams come to me for leadership, change, customer experience, storytelling or team building, and some ask for a mix.
Open Waters is a team experience at sunset on the water. It is an inward experience with music and dance, not group games, whiteboards or frameworks. It gives a team a moment to breathe and remember they are already enough. Details are at themindshift.co/openwaters.
Content 360 Malaysia (2026), the IAA World Congress in Kuala Lumpur (2024), the From Channel Chaos to Connected CX panel, Experience 360 Indonesia, and the DX Leaders Strategy Forum Malaysia.
Across my career I have worked with Petronas, L'Oreal, BMW, Standard Chartered, Merck, Grab, Lazada, Foodpanda, DNB, EPF and TNB.
Use the booking form on this page or message me on WhatsApp. Tell me what your team is working through, and I'll tell you honestly whether I'm the right person to help.
Tell me what your people are working through. I'll tell you honestly whether I'm the right person to help.
No commitment. No pitch. Conversation with Q&A